• I try to maintain a positive attitude at all times, because clients notice little things like that, and if you're frowning and crying all the time and saying "why? why?", they get worried

    John Swartzwelder
  • I made a circular motion with my finger around my temple to indicate I thought this guy was crazy, forgetting that there was no one in the room to see this circular motion except him. He saw it and frowned

    John Swartzwelder
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