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We expect the hospital to be a place of healing. But, like grandmother's house, we also expect it to be a place of caring. When it's not, when the doctors, the nurses, the rest of the staff don't seem to care, we feel hopeless, betrayed, threathened. The nurse who doesn't care is frightening, a warped figure, the stuff of horror movies. And the evil doctor, like Sherlock Holme's Grimesby Roylott, is the archetype of humanity gone rotten. Yet the caring, or the lack of it, is not just an accident. The design of a place has lots to do with how things get done inside, the caring beginning with the stone and mortar. If time, circumstances, and the facility make it easy to care, then people are likely to care